Refund & Returns Policy

At Waked Electric, customer satisfaction is our priority. We stand behind the quality of our products and are committed to resolving any issues quickly and fairly.

Returns

Customers may request a return within 2 days of receiving their order if:

·         The product was delivered damaged or defective.

·         The wrong product was received.

·         The product is unused, in its original condition, and in its original packaging.

Proof of purchase is required for all return requests.

Refund Policy

As a standard policy, Waked Electric does not provide cash refunds for completed purchases.

Once a returned item has been inspected and approved, we will provide one of the following remedies, at our discretion:

·         A replacement product.

·         An exchange for another product of equal value.

·         Store credit equal to the value of the approved return, valid for future purchases.

Refunds to the original payment method will only be considered in exceptional circumstances, including:

·         Duplicate payments.

·         Orders that cannot be fulfilled by Waked Electric.

·         Cases required by applicable consumer protection laws.

Non-Returnable Items

The following items are not eligible for return or exchange:

·         Products that have been used, installed, modified, or damaged due to improper handling.

·         Products returned without their original packaging or with missing accessories.

·         Clearance, promotional, or final-sale items.

·         Customized or special-order products.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact our customer support within 48 hours of delivery and provide:

·         Your order number.

·         Photos of the product and its packaging.

·         A brief description of the issue.

Our team will review your request and arrange a replacement or store credit where applicable.

Return Shipping

Unless the return is due to our error (such as receiving an incorrect or defective product), customers are responsible for the cost of return shipping.

Processing Time

Approved returns are processed within 5–7 business days after the returned item has been received and inspected.

Contact Us

If you have any questions regarding returns or exchanges, please contact our customer support using the contact information available on our website.

By placing an order with Waked Electric, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.